Star Service Delivery Attendant (Part-Time)

Company: Disability Solutions
Location: Orlando
Posted on: October 5, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.About Loews Portofino Bay HotelJoin the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. Job SpecificRoom Service:
  • Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
  • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
  • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
  • Delivers Room Service Orders to guestroom in a timely manner
  • Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
  • Obtains proper charge authorization or payment for orders delivered
  • Completes all necessary paperwork accurately and legibly
  • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
  • Cleans and maintains Room Service area and equipment
  • Delivers amenities to guestroomsRefreshment Pantry:
    • Inventories guest room Refreshment Pantries to determine consumption by guest
    • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
    • Replenishes Refreshment Pantry items consumed
    • Inspect Refreshment Pantry contents and maintains freshness of product
    • Cleans and maintains refreshment pantry appearance to established standards
    • Removes consumed amenity items and/or Room Service trays from guest rooms
    • Completes DND/No Service, inventory and in-house guest list paperwork and reports
    • Communicates discrepancies regarding Refreshment Pantry usage to Captain
    • Restocks and rotates Refreshment Pantry attendant cart suppliesGuest Valet:
      • Retrieves orders for processing of guest valet from guest rooms according to hotel policy
      • Verifies accuracy and completeness of information on valet ticket received from guest
      • Completes necessary log entries to record receipt of guest valet order
      • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
      • Organizes cleaned and processed guest valet orders for return to guest
      • Inspects and verifies completeness of valet order being returned to guest
      • Returns completed valet orders to guest room according to established hotel procedure
      • Completes required log entry to document return of guest valet order to room
      • Files valet reports appropriately for documentation and review as necessaryGeneral:
        • Completes required set up / preparation, at beginning of shift
        • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
        • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
        • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
        • Completes assigned closing duties at end of shift
        • Other duties as assignedGeneral
          • Promotes and applies teamwork skills at all times
          • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
          • Is polite, friendly, and helpful to guests, management and fellow employees
          • Executes emergency procedures in accordance with hotel standards
          • Complies with required safety regulations and procedures
          • Attends appropriate hotel meetings and training sessions
          • Maintains cleanliness and excellent condition of equipment and work area
          • Complies with hotel standards, policies and rules
          • Recycles whenever possible
          • Remains current with hotel information and changes
          • Complies with hotel uniform and grooming standardsQualifications
            • High School diploma or equivalent
            • One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
            • Thorough knowledge of quality food service techniques and standards
            • Exceptional guest service attitude and abilities
            • Ability to lift and carry food service trays weighting 35+ pounds
            • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Town-n-Country , Star Service Delivery Attendant (Part-Time), Other , Orlando, Florida