INVESTIGATOR SUPERVISOR - SES

Company: State of Florida
Location: Largo
Posted on: October 19, 2024

Job Description:

Requisition No: 839379

Agency: Children and Families

Working Title: INVESTIGATOR SUPERVISOR - SES - 60021570

Pay Plan: SES

Position Number: 60021570

Salary: $41,463.48, in accordance with DCF salary policy

Posting Closing Date: 10/21/2024

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This is an Internal Agency opportunity.

Only current department employees are eligible to apply.

Investigator Supervisor

Department of Children and Families

THIS IS A STATEWIDE VACANCY - POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.

The Florida Department of Children and Families (DCF) isthe state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write see resume on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

INVESTIGATOR SUPERVISOR - 60021570 - ESS OPBI Benefit Recovery Program

This is a statewide vacancy, and the location of the positions will be determined based on the locations of the selected candidate's location.

Some travel may be required.

This position is classified as Selected Exempt Service (SES). This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATION

• Must have a minimum of 2 (two) years Florida DCF public assistance eligibility experience and 3+ years of OPBI experience. Previous supervisory experience with a State Agency within Florida can substitute for OPBI experience on a year for year basis.
• Must have a valid State of Florida driver license. Travel and use of personal vehicle may be required.
• Must be willing to travel, including overnight travel. PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:
  • Previous experience following Human Resources procedures or experience resolving personnel issues. JOB DUTIES AND RESPONSIBILITES
    
    This is a professional position responsible for supervising and training employees of the Office of Public Benefits Integrity (OPBI) Benefit Recovery (BR) Program within the Economic Self Sufficiency Program. The incumbent must have expertise in the use of the computer systems and have detailed knowledge of the rules and regulations governing the BR Program. The person occupying this position works to ensure the BR is administered in conformity with federal, and state policies.
    
    The primary job duties of the incumbent will be to ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees; planning and directing their work, and having the authority to effectively recommend actions such as: hiring, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports, as well as evaluating employees against established standards and taking appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). Duties include assisting fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public record.
    
    Duties include, but are not limited to:
    
    Leadership:
    • The incumbent primarily spends the majority of their time leading, communicating with, motivating, training, and evaluating employees, planning and directing their work. The incumbent has the authority to hire, transfer, suspend, terminate, promote or discipline subordinates. Assigned duties include, but are not limited to the following:
    • Oversees Direct Reports in a manner that best safeguards the integrity of public assistance benefits by investigating and determining overpayments and recovering misspent public assistance benefits through detection of fraud, waste, and abuse pursuant to Chapter 409, 414, and 445, Florida Statutes.
    • Determines daily work assignments.
    • Informs unit staff of their job responsibilities and the expected levels of performance.
    • Ensures all work assignments are completed within designated time standards and in accordance with current rules, regulations, policies and procedures, and that individual members meet or exceed goals in accordance with program requirements.
    • Develops or uses tracking systems to monitor the workload. Plans workloads, work flows, deadlines, work objectives and time utilization with employees.
    • Provides policy clarification, technical assistance and training to subordinates and other groups.
    • Evaluates, analyzes, and completes reports.
    • Reviews and oversees referrals to/from BR, Division of Public Assistance Fraud, and other agency divisions as required for accuracy and correctness.
    • Participates in the planning and presentation of performance reviews.
    • Effectively manages resources to maximize staff productivity and efficiency.
    • Communicates and documents on a regular basis conferences with employees both individually and in staff meetings.
    • Attends and participates in other trainings and workgroups as directed. Participates in supervisor conferences and meetings. Administrative:
      • Acts as liaison and maintains effective working relationship with work partners to include those internal and external to DCF and OPBI.
      • Evaluates and properly documents the performance of staff and conducts regular formal and informal performance counseling sessions.
      • Conducts case monitoring in accordance with program requirements.
      • Ensures identified errors are corrected timely and accuractely.
      • Assists staff in developing and implementing corrective action plans and follows up as necessary.
      • Efficiently manages state resources assigned to their area of responsibility.
      • Ensures that personnel, fiscal, administrative rules, regulations, and operating procedures are followed.
      • Resolves issues from internal and external customers. Training/Proficiency:
        • Incumbent must have a detailed knowledge of the eligibility process and procedures for Public Assistance Programs..
        • Successfully completes all required training and monitors current recovery trends.
        • Effectively utilizes public, private, and confidential data systems in conducting investigations of claims.
        • Provides training related to recovery of benefits as a result of fraud, household error or agency error as appropriate. Performs other duties as required.
          
          KNOWLEDGE, SKILLS, AND ABILITIES
          • Demonstrates effective interpersonal and communication skills and a demeanor conductive to a positive work environment.
          • Detailed knowledge of the public assistance eligibility process and procedures, and have expertise in the use of the eligibility computer system.
          • Detailed knowledge of the computer systems associated with the Office of Public Benefits Integrity and use those systems with proficiency
          • Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating staff and new anti-fraud initiatives.
          • Knowledge of investigative techniques relating to public benefits eligibility and eliminating waste, fraud, and abuse. Knowledge of federal disaster policies, DCF OPBI and public assistance program policies, Florida Statutes, and applicable Code of Federal Regulations that pertain to public assistance programs.
          • Knowledge of administrative and criminal procedures relating to relevant state statutes and program Federal Code of Regulations.
          • Ability to communicate effectively, orally and in writing, and the ability to prepare case notes/reports.
          • Ability to lead, supervise and manage people
          • Ability to testify effectively as a Subject Matter Expert in their area at applicable Administrative Hearings and Criminal Proceedings.
          • Ability to establish and maintain effective working relationships with internal and external customers.
          • Ability to deal with the public in a tactful, courteous and effective manner.
          • Ability to manage responsibilities and assist others effectively in high stress situations for extended periods of time. Ability to analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.
          • Ability to demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action. Ability to be flexible and prioritize workloads.
          • Ability to educate and train staff. Ability to listen effectively; uses active listening skills.
          • Ability to actively seek ways to help people; service orientation mindset.
          • Ability to maintain strict confidentiality. Important Application Process Information:
            
            TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.
            
            **It is unacceptable to use the statement See Resume in place of entering work history information. **
            
            Candidate Profile (application) must be completed in its entirety.
            • Include supervisor names and phone numbers for all periods of employment.
            • All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
            • Account for and explain any gaps in employment so that the hiring process is not delayed.
            • Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
            • It is unacceptable to use the statement See Resume in place of entering work history.
              
              The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
              
              DCF EMPLOYMENT DISCLOSURES
              
              The Department of Children and Families is a tobacco-free environment.
              
              US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
              
              SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
              
              RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
              
              BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
              
              BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.
              
              The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
              
              Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
              
              The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
              
              Location:

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